Packaging
Packaging and shipment protection.
Plain outer packaging with no product detail on the outside. Inside, vials are protected for transit and every label carries a lot number and a QR code that leads to that lot's laboratory report.
| Element | Detail |
|---|---|
| Outer packaging | Plain and discreet. No product names or contents printed on the exterior. |
| Protection | Vials are cushioned for transit. |
| Traceability | A lot number on every vial label, matching a published laboratory report. |
| QR code | Scans through to the Certificate of Analysis for that lot. |
If the parcel is damaged or lost
What happens, step by step.
- Damaged item: send a clear photo of the item and its packaging. A replacement goes out, and we handle the carrier side ourselves. Where we cannot replace an item, we refund it instead.
- Lost parcel: no photo needed. The tracking is the evidence.
- Nothing ships back: Nothing needs to be shipped back. You keep the item. There is no return label, no return authorization number, and no restocking fee.
- Late parcel: 4 days past hand-off earns a $25.00 credit, spendable for 90 days.
Short answer
Why the lot number on the label matters.
It is what connects the vial in your hand to a specific laboratory report. Without a lot number, a published purity figure applies to nothing in particular. With one, you can open the report for that exact lot and read the result.
Packaging questions
Direct answers about the parcel.
Is Luvaminos packaging discreet?
Yes. Parcels ship in plain outer packaging with no product detail printed on the outside.
What is inside the box?
The vials, protected for transit, with a lot number printed on each label and a QR code that leads to that lot's report.
What if a vial arrives broken?
Send a photo of the item and its packaging. A replacement goes out, and nothing needs to be shipped back — no return label, no return authorization number, no restocking fee.
What if the parcel never arrives?
A parcel whose tracking stops and never arrives is covered by the 30-Day Order & Quality Guarantee. No photo is needed — the tracking is the evidence.
How do I know which lot I received?
The lot number is printed on the vial label. Match it to the lot table on the COA page to open the matching laboratory report.